Help centre
How can we help?
Quick answers to the questions people ask most. Can’t find yours? Email us and a real person will reply.
Getting started
How do I make a CV?
Go to Build my CV and choose how you’d like to do it. Talk it through is a conversation: answer in your own words and your CV is written as you go, and it comes with the 7-day pass or Pro. Step by step asks one simple question at a time, and it’s free. Both fill in the same CV, so you can switch whenever you like.
Do I need an account?
Not to start. You can build your CV and try every design straight away; it’s kept in your browser for up to 30 days. To save it for good or download it, create a free account: everything you’ve done comes with you. A free account downloads one CV in a free design (Classic, Ledger, Meridian, Studio or Portfolio); the 7-day pass or Pro downloads any CV in any design.
Is it free?
Building your CV step by step is free. You pay to download it without our small footer, or to talk it through with the AI interviewer. See pricing.
Talking it through
How does the voice conversation work?
When you open Talk it through, your browser asks to use your microphone. Allow it and the interviewer says hello, then listens. Just talk; it waits until you’ve finished before replying, and you can talk over it at any time. You can always type instead.
It replied before I’d finished. What can I do?
It waits about three seconds after you stop, and longer if you trail off mid-sentence (“and…”, “um…”). If you carry on talking while it’s thinking, it stops and listens again. You can also press “I’m done, reply now” when you’ve finished.
The microphone isn’t working.
Check your browser allowed the microphone: click the icon at the left of the address bar and allow it, then reload. If you use a privacy blocker, let it allow this site. You can always type your answers instead.
Will the AI make things up?
No. It only writes what you tell it. It turns your words into clear, professional bullet points, and it asks you for numbers rather than guessing them. Everything it writes appears on your CV straight away, so you can check it as you go.
Designs and downloads
Can I change the design after I’ve finished?
Any time. Pick another of our templates or a different colour and your words move across exactly as they are. In a conversation you can simply say “use the green one”.
Can recruiters’ software read my CV?
Yes. Your PDF is a real text document, not a picture, so applicant tracking systems can read every word. Classic and Ledger are the safest choices for large employers, the NHS and the Civil Service.
What size is the PDF?
A4, the standard in the UK and most of the world.
Plans and payments
How do I get a clean PDF?
Get the 7-day pass (£2.95, one payment) or Pro. Then download again: the footer is gone. Compare them on pricing.
Where are my receipts and invoices?
In Plan and billing. Choose Manage billing and invoices to download any of them.
How do I cancel Pro?
Open Plan and billing, choose Manage billing and invoices, then Cancel subscription. You keep Pro until the end of the period you’ve paid for, and you won’t be charged again.
Does the 7-day pass renew?
No. It’s one payment for seven days, and then it simply ends. Your CVs stay saved and editable.
Your account and privacy
How do I delete my account?
Sign in and open Settings, then choose Delete account. This removes your account and the CVs saved in it, and cancels Pro if you have it.
What do you do with my information?
We use it to build your CV and run your account, and we don’t sell it. Our privacy policy explains exactly what we keep, why, and who helps us provide the service.
Still stuck?
Email hello@getshortlisted.pro and tell us what happened. Screenshots help.
